Refund policy
Returns Policy
Customers are defined as: people who have made a purchase at Synx Store. According to European law, you have a 14-day right of withdrawal. The days are counted from the day that you, or a designated third party, physically receive the item. If you want to return an item, we kindly ask you to contact customer service.
After registering the return, you must return the item within 14 days.
If you cancel the agreement within 14 days and the package is back in our possession within 14 days, you will receive the purchase price of the product in question back within 5 working days. We may wait with a refund until we have received the goods back. In the event of a loss of the package, you can contact the relevant delivery service. In that case, the purchase price will not be refunded by us. In that case, you can file a claim with the delivery service.
We will refund you using the same payment method with which you made the original transaction, unless you have expressly agreed otherwise; In any case, no costs will be charged for this refund. Returns will be processed within 5 working days. You can see this on your payment source. Please note: in the case of credit card payment, a return booking is often only visible to you on your credit card overview at the end of the month/term.
Exchange
If you want a replacement product, you must place a new order.
Depreciation
If damage has occurred to the product, and it can be demonstrated that more has happened to the product than can be expected to assess whether you want to keep it, the costs of this damage will be at your expense. The packaging may have been opened. However, the product may not contain stains, (smoke) odors or other damage. If wear or damage has occurred, Synx Store is entitled to offset this damage against the amount to be refunded.
Term: 14 days' reflection period
During the reflection period, the consumer will handle the product and the packaging with care. The product will only be unpacked to the extent necessary to assess whether the product will be retained.
Package delayed or lost
If a package has not been delivered, an investigation will be initiated. This can take 2 weeks. Depending on the investigation, it will be decided whether the responsibility lies with the delivery service or the shop. In the first case, you can claim the package from the delivery service. In the latter case, the shop will come up with the solution. It is therefore not automatic that the shop will reimburse the package or resend the product. If a package has been signed for, the legal requirement to deliver a package has been met and you can submit your claim to the relevant delivery service. If a package has been delivered with track & trace and the package has been lost, you can submit a claim for damages to the delivery service. Synx Store will assist you by providing all the information you need.
If you have paid via credit card or PayPal, you are often entitled to purchase protection from this payment service.
Customers are defined as: people who have made a purchase at Synx Store. According to European law, you have a 14-day right of withdrawal. The days are counted from the day that you, or a designated third party, physically receive the item. If you want to return an item, we kindly ask you to contact customer service.
After registering the return, you must return the item within 14 days.
If you cancel the agreement within 14 days and the package is back in our possession within 14 days, you will receive the purchase price of the product in question back within 5 working days. We may wait with a refund until we have received the goods back. In the event of a loss of the package, you can contact the relevant delivery service. In that case, the purchase price will not be refunded by us. In that case, you can file a claim with the delivery service.
We will refund you using the same payment method with which you made the original transaction, unless you have expressly agreed otherwise; In any case, no costs will be charged for this refund. Returns will be processed within 5 working days. You can see this on your payment source. Please note: in the case of credit card payment, a return booking is often only visible to you on your credit card overview at the end of the month/term.
Exchange
If you want a replacement product, you must place a new order.
Depreciation
If damage has occurred to the product, and it can be demonstrated that more has happened to the product than can be expected to assess whether you want to keep it, the costs of this damage will be at your expense. The packaging may have been opened. However, the product may not contain stains, (smoke) odors or other damage. If wear or damage has occurred, Synx Store is entitled to offset this damage against the amount to be refunded.
Term: 14 days' reflection period
During the reflection period, the consumer will handle the product and the packaging with care. The product will only be unpacked to the extent necessary to assess whether the product will be retained.
Package delayed or lost
If a package has not been delivered, an investigation will be initiated. This can take 2 weeks. Depending on the investigation, it will be decided whether the responsibility lies with the delivery service or the shop. In the first case, you can claim the package from the delivery service. In the latter case, the shop will come up with the solution. It is therefore not automatic that the shop will reimburse the package or resend the product. If a package has been signed for, the legal requirement to deliver a package has been met and you can submit your claim to the relevant delivery service. If a package has been delivered with track & trace and the package has been lost, you can submit a claim for damages to the delivery service. Synx Store will assist you by providing all the information you need.
If you have paid via credit card or PayPal, you are often entitled to purchase protection from this payment service.